Landlord Services Overview

Comprehensive landlord services including rent collection, maintenance, inspections, and 24/7 emergency support.

Rent Collection Services

Efficient rent collection is crucial for both landlords and tenants as it ensures timely payments and minimizes stress throughout the process. By utilizing modern technologies and streamlined systems, landlords can easily manage their rental income while tenants enjoy a hassle-free experience. Automated payment reminders and various payment options cater to the needs of both parties, fostering a smooth transaction process. This not only enhances cash flow for landlords but also builds trust and positive relationships with tenants. Ultimately, an effective rent collection strategy contributes to overall satisfaction, allowing landlords to focus on property management while tenants can fulfill their financial obligations with ease.

Maintenance Services

When it comes to maintaining properties, our reliable maintenance services are designed to uphold the highest standards and ensure every aspect is in excellent condition. We understand that timely responses to tenant needs are crucial for sustained satisfaction and peace of mind. Our dedicated team of professionals is equipped to handle various maintenance tasks efficiently, from routine inspections to urgent repairs. By prioritizing tenant concerns, we foster a positive living environment that not only enhances the quality of life but also protects the property’s value. Trust us to keep your properties well-maintained and your tenants happy, as we believe that proactive care is the foundation of successful property management. Your satisfaction is our top priority, and we strive to deliver excellence in every service we provide.

Inspection Services

Conducting thorough property inspections is essential for maintaining safety, ensuring compliance with local regulations, and enhancing tenant satisfaction during the lease term. Regular inspections help identify potential issues before they escalate into major problems, allowing property owners to address maintenance needs promptly. By checking for safety hazards, such as faulty wiring or plumbing leaks, property managers can protect both their investment and the well-being of their tenants. Compliance with safety codes not only fosters a trustworthy relationship with tenants but also reduces liability risks for property owners. Furthermore, a well-maintained property contributes to tenant satisfaction, leading to longer lease agreements and positive referrals. Overall, consistent property inspections play a pivotal role in creating a safe, compliant, and enjoyable living environment for tenants.

Including Monthly and Year-End Financial Statements and Copies of Bills Paid

As an investor, it is crucial to have access to your financial statements for both monthly and yearly reporting, especially for tax purposes. Our online portal ensures you can easily obtain these documents, providing a seamless experience for you and your accountant. In addition to the financial statements, you will also find copies of bills that have been paid on your behalf, giving you a comprehensive overview of your investments. We are committed to keeping you fully informed and providing all the necessary supporting documentation so you can manage your investments with confidence and clarity. Accessing your financial information has never been easier, allowing you to focus on making informed decisions while we handle the details.

Managing Effective Lessee and Tenant Communications and Resolving Tenant Disputes

Effective tenant management is crucial for maintaining a harmonious living environment and ensuring long-term rental success. Expertise in this field involves facilitating clear and open communications between lessors and tenants, fostering strong relationships built on trust and respect. Whether addressing concerns regarding maintenance, lease agreements, or community rules, a skilled tenant manager can navigate these discussions with sensitivity and professionalism. Additionally, when disputes arise, having the capability to resolve conflicts swiftly and fairly is paramount. This not only alleviates tension but also helps preserve the integrity of the rental property and ensures tenant satisfaction. By prioritizing understanding and proactive problem-solving, expert tenant management can significantly enhance the rental experience for both parties involved.

Move-in / Move-out Walkthrough Visual Inspections / Reports

When preparing for a new tenant or transitioning out, conducting thorough move-in and move-out walkthrough inspections is essential. These visual inspections provide a detailed report of the property's condition, documenting any existing damages or necessary repairs. By capturing high-quality images and notes during the walkthrough, landlords can ensure transparency and prevent disputes regarding security deposits. For tenants, this process offers peace of mind, as they can address any concerns before moving in or out. A well-conducted inspection not only helps maintain the property's integrity but also fosters good communication between landlords and tenants, setting the stage for a positive rental experience. Regular inspections can ultimately contribute to the overall upkeep of the property, ensuring it remains a welcoming space for future occupants.

Our Comprehensive Residential Property Rental Services for Landlords Include:

• Set rental strategy to suit specific client needs
  

  We assess the property to include: Property type (Condo, apartment, home, townhome, duplex…), neighbourhood, and amenities, among many other factors that play into assessing rental value and management needs of the property. Based on both your needs and the property’s needs, we bring the whole picture together and set a strategy to meet your goals.

• Prepare the property (i.e. painting, carpet steaming, general cleaning)

  If the property you are looking to rent was your primary residency, then you most likely maintained it well, and we might have minor touch-ups to make before renting it out. However, if it’s a rental and a tenant has been there for a while, we anticipate more work to be completed between tenants. It’s always a good idea to enhance your property and ensure it shows well between tenants. This helps attract the right tenant and maintains its value over time.

• Assess fair rental value

  To assess fair rental value, we don’t just rely on our experience, which is pretty much always on par with what we find after doing our research. We like to see what a person searching for a place to rent will see and position your property favorably so that it stands out amongst the crowd and rents quickly. This point-in-time analysis is valuable in ensuring that our recommendations are grounded in today's reality and market conditions. This means looking at what’s available on MLS in your neighbourhood, building for similar size, layout, view, amenities, parking, locker, and backyard. We usually price our properties fairly; we don’t want to be the most expensive listing and gouge tenants, nor the cheapest and keep money on the table for you and us. We want to hit the sweet spot and find a balance for all parties involved.

• Professional photography

  Professional photography is one of the added values we provide clients with, as we believe it helps in the overall package and presentation of your property at its best to attract the perfect tenant. We learned over the years that professional photography goes a long way, and we have adopted this best practice.

• Advertise the property

  We aim to market your property to the widest possible audience. This includes featuring the property on our website, which has the highest traffic amongst our peers. We receive daily interest from inbound clients that reach out to inquire about a place to rent. Rental properties are also posted on our social media accounts and shared among our network. Multiple Listings Services (MLS) by far has the most exposure, and we advertise your property there if this option is selected in our assessment.

  We may also post signs at the actual property so that people passing by and neighbours spread the word. Our advertisement writeups are realistic, and we don’t use colorful and optimistic language to attract prospective clients and have them leave disappointed.

• Answer inquiries

  We monitor and respond to emails, calls, and messages to communicate with potential tenants on your behalf promptly. We answer any questions the potential tenant might have, and we also ask our own and conduct initial fit assessment so that we don’t waste anyone’s time and make sure the would-be tenant fits the criteria we are looking for when it comes to your property.

• Arrange showings & coordinate rental application

  Coordinate with rent seekers to showcase the property and answer any questions they may have. We also share requirements for the rental application, including:

• Applications form

• Proof of employment

• Credit Score

• Previous Landlord references

  Tenant screening and selection (i.e., credit reports, employment verification, rental history verification & reference checks)

  By far, one of the most crucial steps in the process which we finetuned over the years and have the experience, processes and systems in place to ensure perfection. Once a package is in place, we have a risk committee meeting to review/approve applicants internally to ensure more checks and double-checks check all applicants. Yes, you heard that right, this what we do on your behalf.

  We look at:

• Fit: If it’s a one-bedroom condo and we have 3 people looking to rent the place, it doesn’t comply with potential municipality by-laws.

• Employment and income verification,

• Credit check

• References

• Liabilities

• Spousal and family support

  Over the years, we received our fair share of fake documents and references. We always run our reports with the renter’s consent and are very thorough in our reference checks, to say the least.

• Lease preparation and execution

  Once a tenant has been identified, we prepare the Ontario Standard Lease with some additional terms to compliment. The lease is tailored with information about each specific property, including lease term details. The lease is then signed with all tenants named on the lease.

• Collect proof of tenant insurance

  We require a copy of tenant liability insurance for the premises they are renting, effective lease start date, before handing over the keys.

  Collect proof of utilities account setup under tenant name. We require the tenant to provide proof of utilities account switched over under their names before handing them property keys.

• Arrange key deposit collection if applicable

  We arrange key deposit collection (if applicable) from tenants upon handing them property keys/fobs/garage door openers. Handing keys/property over to tenant on move-in date. We arrange a key handover with the tenant on the agreed-upon move-in date.

• Move-in walkthrough with tenant

  The move-in walkthrough is a visual walkthrough of the property which is covered in our Toronto real estate rental services. If you are registering for Toronto property management services as well, you will receive a report to accompany the visual inspection walkthrough.

• Arrange monthly rent collection

  We make it easy for tenants to pay their rent with different options for payment available, such as checks, post-dated checks, online bill payment, and credit cards. Once we have processed a rental application package from our end, we will meet with the property owner to provide them with our recommendation and get their approval before signing the lease.